In addition to this, we recommend that you donate your ill-fitting bras to charity.
FREQUENTLY ASKED QUESTIONES
About Bras
Does the style of bra matter?
We want to make online shopping simple, so we created the NO RETURN policy. If you are not satisfied with your first order, please contact us within 7 days. We will ship a NEW BRA to you according to your feedback, FOR FREE. service@yandwofficial.com
Do bra brands matter?
We strongly recommend that you follow our no-return policy and we will replace your bra with a new one. If you still don't like them, please contact service@yandwofficial.com and our team will fix it for you!
How many bras should I have?
The ideal wardrobe is made up of at least five bras: two nude and two black in styles that suit you, one strapless bra. Anything above and beyond is personal preference. For travel, pack two regular bras, a bralette, a sports bra if needed.
When should I buy new bras?
We recommend replacing your bras every three months (or sooner after weight loss, weight gain, pregnancy or weaning).
How should I wash my bras?
Add an appropriate amount of neutral lotion or neutral lotion for the bra in warm or cold water not higher than 40 degrees, after it is completely dissolved, the bra can be soaked in it. After that, we have to squeeze as much water out of the bra as possible.
And then you need to:
- Clench your left hand into a fist
- Put your fist under the forming cup and cushion it
- Press the water out of the cup noodles with your right hand
How long should a bra last?
Even with gentle usage and care, all bras will lose their shape over time as the elastic fibers in the band and straps begin to deteriorate. So we recommended that a bra should last anywhere between 6-9 months.
How should I store my bras?
Use a drawer to store your bras: nest them together, with cups splayed out lengthwise—and stash underwear and socks separately. Keep other lingerie in a delicates bag to prevent snags, rips and fading.
About YANDW
What makes YANDW Bras unique?
We want to make online shopping simple, so we created the NO RETURN policy. If you are not satisfied with your first order, please contact us within 7 days. We will ship a NEW BRA to you according to your feedback, FOR FREE. service@yandwofficial.com
In addition to this, we recommend that you donate your ill-fitting bras to charity.
How do YANDW Bras ensure quality?
We strongly recommend that you follow our no-return policy and we will replace your bra with a new one. If you still don't like them, please contact service@yandwofficial.com and our team will fix it for you!
Where are YANDW Bras made?
If you still don't like them, please contact service@yandwofficial.com and our team will fix it for you!
How do I know what style is the best option for me?
YANDW has bra types for different occasions like strapless, backless, push-up, plunge, etc. You can choose the bra you want according to your needs. For example, if you want to show off your cleavage, you can buy a push-up bra or padded bra. If you want to wear a bra with a party-evening dress, you can choose a strapless bra.
Are YANDW Bras wireless?
No, we have some collections that are wired.
Does measuring YANDW Bras size always work?
Even with all the right measurements, you still have to try on a bra for fit.
Orders & Shipping
How do I speak to a real person?
You can hit us up at service@yandwofficial.com anytime, anywhere. You can also use the chat bar in the bottom of the site, or call us at +1 (502) 617-3924 Monday through Thursday, 10am-6pm EST and Fridays 10am-2pm. Outside of those hours, just leave a message in the chat box or a voicemail and we’ll get back to you asap.
When will I receive my order?
Depending on the items in your order, your shipment may come from both US and international locations.
Orders are typically delivered within 7 business days when shipped from our US location and within 2-3 weeks when shipped from our international location.
*Due to COVID-19 safety precautions, our fulfillment partners may experience a delay in processing your order. We'll send you a confirmation email as soon as your order ships.
Can I edit/cancel my order or change my address?
Once an order has been shipped, you cannot edit or cancel any order. So be sure to contact us by email within 3 business days of payment. service@yandwofficial.com
How much is shipping?
1. Free shipping for global customers, yandw wants to bring customers the best, most comfortable bras!
2. Express shipping is available for a $5.99 fee.
How can I check the status of my order?
You will receive an email once your order ships. This email will include your purchase information. If you haven't heard from us or can’t find the email, please contact us and we will attempt to resolve the issue. service@yandwofficial.com
What if my order has been marked as delivered, but I haven't received it?
1. Your delivery person marked your package as delivered in advance, and the package may still be on the way
2. A neighbor or roommate may have accepted the package for you.If the above doesn't apply and you can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address
If the package is marked as delivered and still hasn’t shown up after fourteen days, please let us know at service@yandwofficial.com
Didn’t receive an order confirmation or shipping notification?
As long as you entered your correct email or phone number, you should have received an order confirmation from us when you completed your order. Make sure you check your junk/spam folder!
Exchanges & Returns
What is your return and exchange policy?
We want to make online shopping simple, so we created the NO RETURN policy. If you are not satisfied with your first order, please contact us within 7 days. We will ship a NEW BRA to you according to your feedback, FOR FREE. service@yandwofficial.com
In addition to this, we recommend that you donate your ill-fitting bras to charity.
How do I start a return?
We strongly recommend that you follow our no-return policy and we will replace your bra with a new one. If you still don't like them, please contact service@yandwofficial.com and our team will fix it for you!
When will I receive my refund?
This depends on the processing time of our payment provider, which is generally between 1-3 business days.
How will my return be refunded?
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I would like to start a return on my international order. What should I do?
If you still don't like them, please contact service@yandwofficial.com and our team will fix it for you!